American Welding and Gas
Customer Operations Specialist (8892)
Georgetown, Kentucky•Full-time
About the Job
American Welding & Gas, Inc.–Thoroughbred Industrial Cylinder Exchange Division has an IMMEDIATE opening for a Customer Operations Specialist at our distribution facility in Georgetown, KY.
Position Summary
As a TICE Customer Coordinator at American Welding & Gas (AWG), you will be responsible for managing customer sales/orders, processing dropship orders, and coordinating delivery-related inquiries. This role requires regular communication with customers and coordination with other departments to ensure timely and accurate delivery of products. The ideal candidate will be detail-oriented, proactive, and able to thrive in a fast-paced environment.
Key Responsibilities
Customer Sales/Order Management
- Process all dedicated and local branch customer sales/orders.
- Handle all TICE dropship orders through SPS, Rithium, and Amazon.
- Run weekly open order reports to ensure timely deliveries.
- Answer incoming calls regarding TICE-related inquiries, including order status and delivery questions.
Collaboration and Support
- Coordinate with the Billing Clerk on open orders and missed deliveries.
- Provide order support to the Operations team and installers.
- Assist with sending ASN to customers on dropship orders.
- Create shipping labels for UPS or FedEx and Bills of Lading (BOLs) for LTL shipments as needed.
- Serve as backup for the TICE billing clerk.
- Perform additional administrative support as needed to streamline operations.
- All other duties required to support business needs
Qualifications:
Experience
- Proven experience in customer service or order management roles.
- Previous experience working in a warehouse or distribution environment is preferred.
Education
- High School diploma or equivalent required.
- Associate or Bachelor degree in a related field is a plus.
Skills
- Proficiency in Microsoft Office, especially Excel.
- Strong customer service skills with the ability to handle inquiries and resolve issues efficiently.
- Excellent verbal and written communication skills.
- Ability to work under deadlines with minimal supervision.
- Strong organizational and multitasking skills.
- Ability to work well in a team environment.
Incentives :
- Competitive salary and comprehensive benefits package.
- 401(k) with company match.
- Medical, dental, and vision coverage from day one.
- Life and disability insurance.
- Generous paid time off and paid holidays.
- A supportive, team-oriented culture with opportunities for growth.
AWG Culture:
A family-like atmosphere known for growth opportunities and a low turnover rate in the industry. AWG is expanding and seeking exceptional talent to drive our progress forward. Don’t miss out on a promising future — join our team today!
A family-like atmosphere known for growth opportunities and a low turnover rate in the industry. AWG is expanding and seeking exceptional talent to drive our progress forward. Don’t miss out on a promising future — join our team today!
Equal Opportunity Employer
American Welding & Gas is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran
American Welding & Gas is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran
American Welding & Gas (AWG) is a manufacturer and distributor of industrial gases as well as a provider of all your welding supply needs. We are a family and teammate owned company that is headquartered in Raleigh, North Carolina. Our company provides industrial, medical and specialty gases as well as food and beverage gases across the United States, from Montana to Pennsylvania and down through Texas and Florida. With a team of over 800 employees, over 100 retail locations and 22 fill plants we pride ourselves in our customer service, expertise, assets and resources that allow us to reach a large and diversified customer base of the highest quality.
American Welding & Gas, Inc. is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.